Best for growing brands who want the infrastructure and people to scale without permanently hiring riders.
Your brand stays in control — of the software, the decisions, and the customer relationship. JLD plugs in the people: riders and support staff outsourced directly to your brand, managed through Moveo. You run the platform. We staff the operation. An Ops Head can be embedded within your structure if needed. COD handling and financial decisions remain entirely at your discretion.
"I need more riders as orders grow, but I can't afford to keep hiring full-time staff I might not need next quarter."
JLD provides riders and support staff outsourced directly to your brand — on your terms, not ours. You scale the headcount up or down through Moveo based on actual order volume, without a single HR process on your end.
"I'm paying for riders I can't see. I find out something went wrong only when a customer complains."
Because your team runs Moveo, you have a live view of every JLD rider's status — in transit, attempting, completed, returned. You're not trusting a report at the end of the day. You're watching it happen in real time.
"The rider says it was delivered. The customer says it wasn't. And they're not even my rider to question."
Moveo requires every JLD rider to submit a photo at delivery, failed attempt, and return — GPS-stamped and timestamped. The proof sits in your seller portal, not ours. When a dispute comes in, you have the record without needing to go through JLD to get it.
"Sales pushed volume up. The riders couldn't keep up. Customers complained and operations took the blame."
Moveo's capacity tracker shows you current load, total capacity, and remaining slots for the JLD riders assigned to your brand. You decide when to open or close bookings — so your outsourced fleet is never pushed past what it can actually deliver.
"I'm paying a managed service fee. I have no idea if I'm getting value. There's nothing to compare against."
Moveo's analytics dashboard tracks delivery rates, attempt ratios, area-level performance, and rider-level metrics for JLD's outsourced team operating under your brand. You have the data to hold the operation — and JLD — accountable.
"When something goes wrong with the address, I don't find out until the parcel comes back — and I can't even correct it myself."
Moveo's AI address parser runs every order through area detection before any JLD rider is assigned — catching misroutes at the booking stage, not after failed attempts. Your team sees the matched area on every shipment before it goes out.
You control daily volume against the JLD riders assigned to your brand.
Rider-level and area-level performance data across your outsourced fleet.
Live view of every JLD rider's status — in your hands, not ours.
GPS-stamped photos submitted by riders, stored in your seller portal.
Independent access to your records. Your data, not filtered through JLD.
Customer-facing operations stay under your brand, staffed and managed by JLD.
Not sure which package fits? Talk to sales and we'll map the right offering to how your brand actually works.
Email us: sales@gojld.com